So impressed with Apple

Mommy has an iPhone.  About three weeks ago, she started having problems with it, and so Abi went with Mommy & Daddy to have it fixed at the Apple store.  (Hey, I had to tie this post to Abi somehow.)  Anyhow, the tech support person told Mommy that there were hardware problems with her iPhone and that she needed to get a new one.  So Mommy paid about $200 and go a new iPhone.  Well, the problems did not go away . . . in fact, they potentially got more serious.  So, the next weekend, Abi went with Mommy & Daddy back to the store.  They were told that the operating system had bugs in it, and that downloading the new version would solve these problems.  Mommy then asked why she was told to buy a new iPhone the week before, since it had the same problems, and could hav been fixed by downloading the updated software.   Well, folks, guess what happened next?  Based on Mommy’s experience at other stores, she would have expected the tech support person to get defensive, to mumble some techno-speek about hardware problems . . . but no.  The tech support person went to get his manager who refunded Mommy’s $200 and let her keep the new iPhone too.  This company understands good customer service & brand loyalty.